Refund policy

Every order is covered by a money-back guarantee. Here's exactly when you can apply, how to file, and how long it takes — in plain language, no fine print.

Money-back guarantee 48-hour request window 0% commission

When you can apply

Refund scenarios

For any reason we are unable to deliver the service as per the agreed-upon terms.
You wish to cancel a service that has not yet begun — a full refund applies.
Your order is currently in process and you'd like to stop it — you're entitled to seek a refund on the unfinished portion.

Completed orders are not refundable. If an order is part-finished, the refund covers only the portion we did not deliver.

How it works

Filing a request

Reach out to our dedicated support team by email at [email protected] or start a live conversation on the website. We'll confirm eligibility and process qualifying requests right away.

Contact support

Open live chat or email with your order ID and the reason for the request.

We review & confirm

We check it against the order spec and confirm the eligible refund amount.

Funds returned

The refund is issued back to your original payment method.

Refund requests must be made within a 48-hour window. Depending on your payment provider, the return of your funds can take 1 to 14 business days — that timing is on their side, not ours.

There are no commissions charged on your refunds. We believe in a transparent, straightforward process — what you're owed is what you get back.

Get in touch

Need a refund?

Pick whichever is easier — our team is on live chat 24/7 and replies to email the same day.

FastestOpen live chat Email[email protected]

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